CASE STUDY
The Employer Experience Proposition
Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.
- 01Digital marketing – More important than ever
- 02Commercial innovation
- 03Post-pandemic era: An accelerator of digital transformation
- 04Importance of developing the right content
- 05Future of pharma sales & marketing
- 06Customer centricityand customer engagement
CASE STUDY
The Employer Experience Proposition
Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.
- 01Digital marketing – More important than ever
- 02Commercial innovation
- 03Post-pandemic era: An accelerator of digital transformation
- 04Importance of developing the right content
- 05Future of pharma sales & marketing
- 06Customer centricityand customer engagement
Speakers
Sample of Keynote Speakers and their Case Studies
CASE STUDY
The Employer Experience Proposition
Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.
- 01Digital marketing – More important than ever
- 02Commercial innovation
- 03Post-pandemic era: An accelerator of digital transformation
- 04Importance of developing the right content
- 05Future of pharma sales & marketing
- 06Customer centricityand customer engagement
CASE STUDY
Lost in Translation? Try Resonance!
In today’s global and hybrid work environments, we often speak the same language — yet still misunderstand each other. This presentation explores how resonance can help HR reconnect across cultures, silos, and systems. Using models like the Iceberg of Culture and tools like GlobeSmart, we’ll uncover the invisible dynamics that shape inclusion, belonging, and collaboration — and how HR can become a resonant force for transformation.
- 01How resonance helps HR navigate cultural complexity and global collaboration
- 02Using the Iceberg Model to uncover invisible layers of organisational culture
- 03Practical tools like GlobeSmart to build bridges across differences
- 04Creating resonant cultures where people feel seen, heard, and valued
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
CASE STUDY
Scenario Planning in HR: Preparing for the Crises
The presentation explores the shift of HR from reactive problem-solving to proactive foresight in uncertain times. It will focus on strategic scenario planning methods to mitigate critical talent drain and reputation damage. A case study will be presented, demonstrating how the aviation sector navigated the pandemic crisis and how Turkish Airlines managed the process using the short-time work programme.
- 01What strategy should the company choose to navigate the crisis of mass layoffs with dignity and protect its reputation?
- 02Preparing for high-impact conflict scenarios as an HR professional
- 03Crisis ready: How HR teams can prepare through simulations and training?
- 04Managing remote workforce during crises: Challenges and HR solutions that work
Pre-Start Phase:
1.Patient Safety Review:
- Assess patient demographics, drug specifics, AE (Adverse Event) incidence rates, available resources, and programme design fundamentals
- Integrate multifaceted support resources, including call centres, educational materials, and digital tools
2.Contracting Essentials:
- Determine the need for standalone PVAs (Pharmacovigilance Agreements) or safety clauses
- Critical contract elements: Include audit rights, clear definitions, mandatory training, AE reporting procedures, contact details, and reconciliation processes
3.AE Training and Vendor Setup:
- Implement comprehensive AE training protocols
- Establish a robust vendor monitoring strategy with clear KPIs, defined monitoring frequency, and audit readiness
During the Programme:
1.Vendor Performance and AE Monitoring:
- Conduct regular vendor reviews to ensure compliance with contractual obligations
- Maintain ongoing reconciliation and monitor AE trends to identify any emerging issues
Post Completion:
1.Study Reporting:
- Prepare a comprehensive study report summarising outcomes, key learnings, and areas for improvement
CASE STUDY
Becoming Truly Data-Driven: Opportunities, Challenges, and the Human Factor
In a world where every decision and process is powered by data, what does it really mean to be a data-driven organisation? Many claim to be, but few have truly bridged the gap between technology, data, and organisational readiness.
I’ll explore the key challenges on this journey: breaking down silos, aligning analytics with strategy beyond tools and dashboards, and building stronger connections between HR and business.
As technology evolves faster than ever, one question remains: if everything becomes data- and AI-driven, will AI take our jobs?
- 01How to stay ahead of the curve: Opportunities and challenges in the evolving space
- 02Evaluating the organisation’s technological maturity and culture for adopting AI
- 03How is AI driving product innovation?
- 04KPIs to track the success of AI initiatives
In an evolving landscape where customer expectations continually rise, understanding and proactively addressing customer needs is no longer optional—it’s essential. This session explores how empathy-driven customer experience (CX), combined with strategic automation and cutting-edge AI, can radically enhance efficiency, agent performance, and customer loyalty. Leveraging real-world insights and innovative frameworks, discover practical ways to future-proof your contact centre operations.
CASE STUDY
Strategic HR Cost Management: Doing Less With Less… The New HR Leadership Imperative
This talk will unpack the new reality facing HR leaders: rising complexity, shrinking resources, and accelerating expectations. It will explore how organisations can strategically manage HR costs without eroding capability, performance, or well-being.
The focus will be on moving beyond the outdated notion of “doing more with less” and instead redesigning work, prioritising value, and building resilient, high-impact teams that can truly do more with less, while protecting people, culture, and long-term business impact.
- 01Usage of AI
- 02Pricing support
- 03Clustering
- 04Modelling
- 05AI for pricing
- 06Lessons learnt
At Accor, our journey in embedding Strength-Based Leadership and building an ecosystem of coaches is a strategic priority and a cornerstone of our people development philosophy.
In our pursuit of a coaching culture, we’ve implemented a range of initiatives that bring together the best different developmental resources. These initiatives are not standalone programmes; they are part of a deliberate, connected effort to empower our leaders and teams. By focusing on individual and collective strengths, and grounded in core coaching principles, we are shaping a workplace where continuous learning, empathy, and performance go hand in hand. This culture fosters not only personal growth but also drives team resilience, engagement, and business impact.
Rather than just talking about the theory, we want you to hear directly from our leaders. They will share how adopting a coaching mindset has transformed their leadership and the tangible difference it has made for their teams and the organisation as a whole.
CASE STUDY
The Human Side of AI Adoption: Trust, Fear and the Courage to Innovate in Regulated Organisations
In highly regulated environments, the promise of AI often meets the boundaries of compliance and risk management.
Beyond legal frameworks, there is a deeper challenge, a cultural one. Many organisations still perceive AI-generated work as less authentic or even as cheating. This session explores how HR can cultivate a mindset of responsible curiosity, psychological safety and trust in technology without compromising human judgment or integrity.
- 01How to build trust and curiosity toward AI in compliance-driven organisations
- 02How to redefine the value of human work in the age of automation
- 03How to enable innovation and learning while maintaining ethical and regulatory integrity
For decades, leadership has been benchmarked against outcomes — growth, profitability, market share. But as we enter an era defined by complexity, stakeholder capitalism, and workforce fluidity, the metrics for leadership success are evolving.
Today’s most successful organisations aren’t just technology-enabled or agile — they are human-centred by design. Why? Because the greatest differentiator is no longer strategy or digital capability — it’s the human system behind it. Human-centred leadership is now the critical foundation for driving engagement, innovation, and resilience in a world where uncertainty is constant and value creation is deeply intertwined with trust, purpose, and well-being. This session reframes human-centred leadership as a strategic operating model — one that redefines performance, strengthens culture, and aligns leadership behaviours with long-term enterprise value.
CASE STUDY
Lost in Translation? Try Resonance!
In today’s global and hybrid work environments, we often speak the same language — yet still misunderstand each other. This presentation explores how resonance can help HR reconnect across cultures, silos, and systems. Using models like the Iceberg of Culture and tools like GlobeSmart, we’ll uncover the invisible dynamics that shape inclusion, belonging, and collaboration — and how HR can become a resonant force for transformation.
- 01How resonance helps HR navigate cultural complexity and global collaboration
- 02Using the Iceberg Model to uncover invisible layers of organisational culture
- 03Practical tools like GlobeSmart to build bridges across differences
- 04Creating resonant cultures where people feel seen, heard, and valued
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
CASE STUDY
Scenario Planning in HR: Preparing for the Crises
The presentation explores the shift of HR from reactive problem-solving to proactive foresight in uncertain times. It will focus on strategic scenario planning methods to mitigate critical talent drain and reputation damage. A case study will be presented, demonstrating how the aviation sector navigated the pandemic crisis and how Turkish Airlines managed the process using the short-time work programme.
- 01What strategy should the company choose to navigate the crisis of mass layoffs with dignity and protect its reputation?
- 02Preparing for high-impact conflict scenarios as an HR professional
- 03Crisis ready: How HR teams can prepare through simulations and training?
- 04Managing remote workforce during crises: Challenges and HR solutions that work
Pre-Start Phase:
1.Patient Safety Review:
- Assess patient demographics, drug specifics, AE (Adverse Event) incidence rates, available resources, and programme design fundamentals
- Integrate multifaceted support resources, including call centres, educational materials, and digital tools
2.Contracting Essentials:
- Determine the need for standalone PVAs (Pharmacovigilance Agreements) or safety clauses
- Critical contract elements: Include audit rights, clear definitions, mandatory training, AE reporting procedures, contact details, and reconciliation processes
3.AE Training and Vendor Setup:
- Implement comprehensive AE training protocols
- Establish a robust vendor monitoring strategy with clear KPIs, defined monitoring frequency, and audit readiness
During the Programme:
1.Vendor Performance and AE Monitoring:
- Conduct regular vendor reviews to ensure compliance with contractual obligations
- Maintain ongoing reconciliation and monitor AE trends to identify any emerging issues
Post Completion:
1.Study Reporting:
- Prepare a comprehensive study report summarising outcomes, key learnings, and areas for improvement
CASE STUDY
Becoming Truly Data-Driven: Opportunities, Challenges, and the Human Factor
In a world where every decision and process is powered by data, what does it really mean to be a data-driven organisation? Many claim to be, but few have truly bridged the gap between technology, data, and organisational readiness.
I’ll explore the key challenges on this journey: breaking down silos, aligning analytics with strategy beyond tools and dashboards, and building stronger connections between HR and business.
As technology evolves faster than ever, one question remains: if everything becomes data- and AI-driven, will AI take our jobs?
- 01How to stay ahead of the curve: Opportunities and challenges in the evolving space
- 02Evaluating the organisation’s technological maturity and culture for adopting AI
- 03How is AI driving product innovation?
- 04KPIs to track the success of AI initiatives
In an evolving landscape where customer expectations continually rise, understanding and proactively addressing customer needs is no longer optional—it’s essential. This session explores how empathy-driven customer experience (CX), combined with strategic automation and cutting-edge AI, can radically enhance efficiency, agent performance, and customer loyalty. Leveraging real-world insights and innovative frameworks, discover practical ways to future-proof your contact centre operations.
CASE STUDY
Strategic HR Cost Management: Doing Less With Less… The New HR Leadership Imperative
This talk will unpack the new reality facing HR leaders: rising complexity, shrinking resources, and accelerating expectations. It will explore how organisations can strategically manage HR costs without eroding capability, performance, or well-being.
The focus will be on moving beyond the outdated notion of “doing more with less” and instead redesigning work, prioritising value, and building resilient, high-impact teams that can truly do more with less, while protecting people, culture, and long-term business impact.
- 01Usage of AI
- 02Pricing support
- 03Clustering
- 04Modelling
- 05AI for pricing
- 06Lessons learnt
At Accor, our journey in embedding Strength-Based Leadership and building an ecosystem of coaches is a strategic priority and a cornerstone of our people development philosophy.
In our pursuit of a coaching culture, we’ve implemented a range of initiatives that bring together the best different developmental resources. These initiatives are not standalone programmes; they are part of a deliberate, connected effort to empower our leaders and teams. By focusing on individual and collective strengths, and grounded in core coaching principles, we are shaping a workplace where continuous learning, empathy, and performance go hand in hand. This culture fosters not only personal growth but also drives team resilience, engagement, and business impact.
Rather than just talking about the theory, we want you to hear directly from our leaders. They will share how adopting a coaching mindset has transformed their leadership and the tangible difference it has made for their teams and the organisation as a whole.
CASE STUDY
The Human Side of AI Adoption: Trust, Fear and the Courage to Innovate in Regulated Organisations
In highly regulated environments, the promise of AI often meets the boundaries of compliance and risk management.
Beyond legal frameworks, there is a deeper challenge, a cultural one. Many organisations still perceive AI-generated work as less authentic or even as cheating. This session explores how HR can cultivate a mindset of responsible curiosity, psychological safety and trust in technology without compromising human judgment or integrity.
- 01How to build trust and curiosity toward AI in compliance-driven organisations
- 02How to redefine the value of human work in the age of automation
- 03How to enable innovation and learning while maintaining ethical and regulatory integrity
For decades, leadership has been benchmarked against outcomes — growth, profitability, market share. But as we enter an era defined by complexity, stakeholder capitalism, and workforce fluidity, the metrics for leadership success are evolving.
Today’s most successful organisations aren’t just technology-enabled or agile — they are human-centred by design. Why? Because the greatest differentiator is no longer strategy or digital capability — it’s the human system behind it. Human-centred leadership is now the critical foundation for driving engagement, innovation, and resilience in a world where uncertainty is constant and value creation is deeply intertwined with trust, purpose, and well-being. This session reframes human-centred leadership as a strategic operating model — one that redefines performance, strengthens culture, and aligns leadership behaviours with long-term enterprise value.
CASE STUDY
Lost in Translation? Try Resonance!
In today’s global and hybrid work environments, we often speak the same language — yet still misunderstand each other. This presentation explores how resonance can help HR reconnect across cultures, silos, and systems. Using models like the Iceberg of Culture and tools like GlobeSmart, we’ll uncover the invisible dynamics that shape inclusion, belonging, and collaboration — and how HR can become a resonant force for transformation.
- 01How resonance helps HR navigate cultural complexity and global collaboration
- 02Using the Iceberg Model to uncover invisible layers of organisational culture
- 03Practical tools like GlobeSmart to build bridges across differences
- 04Creating resonant cultures where people feel seen, heard, and valued
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
CASE STUDY
Scenario Planning in HR: Preparing for the Crises
The presentation explores the shift of HR from reactive problem-solving to proactive foresight in uncertain times. It will focus on strategic scenario planning methods to mitigate critical talent drain and reputation damage. A case study will be presented, demonstrating how the aviation sector navigated the pandemic crisis and how Turkish Airlines managed the process using the short-time work programme.
- 01What strategy should the company choose to navigate the crisis of mass layoffs with dignity and protect its reputation?
- 02Preparing for high-impact conflict scenarios as an HR professional
- 03Crisis ready: How HR teams can prepare through simulations and training?
- 04Managing remote workforce during crises: Challenges and HR solutions that work
Pre-Start Phase:
1.Patient Safety Review:
- Assess patient demographics, drug specifics, AE (Adverse Event) incidence rates, available resources, and programme design fundamentals
- Integrate multifaceted support resources, including call centres, educational materials, and digital tools
2.Contracting Essentials:
- Determine the need for standalone PVAs (Pharmacovigilance Agreements) or safety clauses
- Critical contract elements: Include audit rights, clear definitions, mandatory training, AE reporting procedures, contact details, and reconciliation processes
3.AE Training and Vendor Setup:
- Implement comprehensive AE training protocols
- Establish a robust vendor monitoring strategy with clear KPIs, defined monitoring frequency, and audit readiness
During the Programme:
1.Vendor Performance and AE Monitoring:
- Conduct regular vendor reviews to ensure compliance with contractual obligations
- Maintain ongoing reconciliation and monitor AE trends to identify any emerging issues
Post Completion:
1.Study Reporting:
- Prepare a comprehensive study report summarising outcomes, key learnings, and areas for improvement
CASE STUDY
Becoming Truly Data-Driven: Opportunities, Challenges, and the Human Factor
In a world where every decision and process is powered by data, what does it really mean to be a data-driven organisation? Many claim to be, but few have truly bridged the gap between technology, data, and organisational readiness.
I’ll explore the key challenges on this journey: breaking down silos, aligning analytics with strategy beyond tools and dashboards, and building stronger connections between HR and business.
As technology evolves faster than ever, one question remains: if everything becomes data- and AI-driven, will AI take our jobs?
- 01How to stay ahead of the curve: Opportunities and challenges in the evolving space
- 02Evaluating the organisation’s technological maturity and culture for adopting AI
- 03How is AI driving product innovation?
- 04KPIs to track the success of AI initiatives
In an evolving landscape where customer expectations continually rise, understanding and proactively addressing customer needs is no longer optional—it’s essential. This session explores how empathy-driven customer experience (CX), combined with strategic automation and cutting-edge AI, can radically enhance efficiency, agent performance, and customer loyalty. Leveraging real-world insights and innovative frameworks, discover practical ways to future-proof your contact centre operations.
CASE STUDY
Strategic HR Cost Management: Doing Less With Less… The New HR Leadership Imperative
This talk will unpack the new reality facing HR leaders: rising complexity, shrinking resources, and accelerating expectations. It will explore how organisations can strategically manage HR costs without eroding capability, performance, or well-being.
The focus will be on moving beyond the outdated notion of “doing more with less” and instead redesigning work, prioritising value, and building resilient, high-impact teams that can truly do more with less, while protecting people, culture, and long-term business impact.
- 01Usage of AI
- 02Pricing support
- 03Clustering
- 04Modelling
- 05AI for pricing
- 06Lessons learnt
At Accor, our journey in embedding Strength-Based Leadership and building an ecosystem of coaches is a strategic priority and a cornerstone of our people development philosophy.
In our pursuit of a coaching culture, we’ve implemented a range of initiatives that bring together the best different developmental resources. These initiatives are not standalone programmes; they are part of a deliberate, connected effort to empower our leaders and teams. By focusing on individual and collective strengths, and grounded in core coaching principles, we are shaping a workplace where continuous learning, empathy, and performance go hand in hand. This culture fosters not only personal growth but also drives team resilience, engagement, and business impact.
Rather than just talking about the theory, we want you to hear directly from our leaders. They will share how adopting a coaching mindset has transformed their leadership and the tangible difference it has made for their teams and the organisation as a whole.
CASE STUDY
The Human Side of AI Adoption: Trust, Fear and the Courage to Innovate in Regulated Organisations
In highly regulated environments, the promise of AI often meets the boundaries of compliance and risk management.
Beyond legal frameworks, there is a deeper challenge, a cultural one. Many organisations still perceive AI-generated work as less authentic or even as cheating. This session explores how HR can cultivate a mindset of responsible curiosity, psychological safety and trust in technology without compromising human judgment or integrity.
- 01How to build trust and curiosity toward AI in compliance-driven organisations
- 02How to redefine the value of human work in the age of automation
- 03How to enable innovation and learning while maintaining ethical and regulatory integrity
For decades, leadership has been benchmarked against outcomes — growth, profitability, market share. But as we enter an era defined by complexity, stakeholder capitalism, and workforce fluidity, the metrics for leadership success are evolving.
Today’s most successful organisations aren’t just technology-enabled or agile — they are human-centred by design. Why? Because the greatest differentiator is no longer strategy or digital capability — it’s the human system behind it. Human-centred leadership is now the critical foundation for driving engagement, innovation, and resilience in a world where uncertainty is constant and value creation is deeply intertwined with trust, purpose, and well-being. This session reframes human-centred leadership as a strategic operating model — one that redefines performance, strengthens culture, and aligns leadership behaviours with long-term enterprise value.